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There is a known performance issue with applications hanging in SmartSuite 96, SmartSuite 97, and SmartSuite 9 (Millennium Edition) when the Notes R5 client and SmartSuite are running simultaneously. The problem is more noticeable when many Notes documents are open or when using a Notes Welcome page style other than "Basics."
NOTE: It is only SS 9.0 and 9.1 that may have this problem. 9.5 and higher will not have a problem.
Workaround 1: A utility to fix these problems is included in \APPS\SMARTSUITE\PATCH\SSUPDATE.EXE on the Notes R5 installation CD-ROM. Installing the update is highly recommended. You can also download the patch from the Lotus Customer Support Web page at http://www.support.lotus.com/
To install the SSUPDATE Application:
2. Start Windows Explorer or Windows NT Explorer.
3. Go to the \APPS\SMARTSUITE\PATCH directory on the Notes R5 CD-ROM and double-click SSUPDATE.EXE. If SSUpdate encounters a problem, it displays a warning message before ending.
Workaround 2: You can eliminate these problems for all SmartSuite applications (except 1-2-3 97) by turning off Bubble Help in each SmartSuite product. To fix the problem for 1-2-3 97, you must run the update utility mentioned in workaround 1 above, or upgrade to a more current release of 1-2-3.
To turn off Bubble Help in SmartSuite products:
2. Uncheck the "Show icon descriptions (bubble help)" check box.
3. Repeat steps 1 and 2 for each SmartSuite product you have installed.