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03 Troubleshooting
Client
SmartSuite performance issue with Notes R5

There is a known performance issue with applications hanging in SmartSuite 96, SmartSuite 97, and SmartSuite 9 (Millennium Edition) when the Notes R5 client and SmartSuite are running simultaneously. The problem is more noticeable when many Notes documents are open or when using a Notes Welcome page style other than "Basics."

NOTE: It is only SS 9.0 and 9.1 that may have this problem. 9.5 and higher will not have a problem.

Workaround 1: A utility to fix these problems is included in \APPS\SMARTSUITE\PATCH\SSUPDATE.EXE on the Notes R5 installation CD-ROM. Installing the update is highly recommended. You can also download the patch from the Lotus Customer Support Web page at http://www.support.lotus.com/

To install the SSUPDATE Application:


Note: An optional command line parameter is available that limits the search and update to files on a specific drive. For example:
SSUPDATE X
...where X is the only drive that you want to search for files to update.
In most cases, you don't need any optional parameters because SSupdate automatically searches all non-network, non-removable drives. However, if you are a system administrator with write access to a network drive with a server install, then you must run SSUpdate with this parameter. You also need to use this parameter if you want to update a copy of SmartSuite that is installed on a removable drive.

Workaround 2: You can eliminate these problems for all SmartSuite applications (except 1-2-3 97) by turning off Bubble Help in each SmartSuite product. To fix the problem for 1-2-3 97, you must run the update utility mentioned in workaround 1 above, or upgrade to a more current release of 1-2-3.

To turn off Bubble Help in SmartSuite products: