03 Troubleshooting
01 cc:Mail
Administrator Client
Initialization failure during cc:Mail migration
When opening a cc:Mail post office for migration, the following error message may appear:
Initialization of cc:Mail Migration engine failed
If you encounter this error, do the following:
1. Verify that you have the correct post office name, path, and post office password, and attempt to connect to the post office again.
If you still receive the same error after entering the correct post office information, it is possible that the CCVER.TB file for the post office may have been corrupted.
2. Copy the existing CCVER.TB file to another location and then delete it from the post office directory.
3. Obtain a good copy of the CCVER.TB file from a backup, copy it to the cc:Mail post office directory, and then resume the migration.
It is possible to get this same error (Initialization failure during cc:Mail migration) if the user attempting to access the post office does not have full access to the volume on which the post office is located. For example, if the the user had read only access to the post office then this error would occur.
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