Message tracking issues

03 Troubleshooting

Administrator Client
Message tracking issues

Message tracking data is collected at regular intervals. A status of "unknown" is reported if a message is tracked before the routing information for that message can be collected. The default interval for message tracking data collection is 15 minutes. You can configure this value in the server's Server Configuration document.
It is not possible to search for messages with the Domino Administrator or Web Administrator Client using alternate names. Only the user name is supported for message tracking at this time.